FAQs

Shipping & Payment

How much is shipping?

In celebration of I Back Israel's recent launch, for a limited time shipping is FREE.
Currently, we ship to the continental United States.

What forms of payment do you accept?

We accept online payments from Visa, Mastercard, Discover, American Express, Paypal, ApplePay, and Google Pay.
You’ll see these options when you visit our checkout page.

Can the purchase be sent as a gift?

Absolutely. To designate the purchase as a gift you MUST add a personalized message in View Cart (after the item has been added to the cart, ahead of checkout).
When checking out, make sure that you enter the RECIPIENTS' shipping address.
For gifts, there will be no invoice in the package.

Customer Service

I have not yet received my order confirmation. What should I do?

Sending order confirmations can sometimes take up to 24 hours.

If you have not received your order confirmation email after 24 hours, please contact us at info@ibackisrael.com.

I have received a confirmation email, but have not yet received my tracking number. What should I do?

A tracking number is assigned when the order is ready to ship.
For certain products, including custom and handmade pieces, it may take a while to prepare the product for you.
The artisan and designers appreciate your patience in preparing your order.

How can I track my package?

Once your order is ready to be shipped, you will receive an email with your tracking information.

Do you offer returns or exchanges?

Eligible products are accepted for credit or exchange within 7-days of delivery.
For an exchange the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  Additionally, check the list of items that are ineligible for returns and exchanges.

To start a return or exchange, contact us at returns@ibackisrael.com.  Provide details on the request including the order # and reason for the return. 
If your return is accepted, we’ll send you instructions on how to prepare your package for . Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at returns@ibackisrael.com. 

What products are ineligible for return or exchange?

Items that are FINAL SALE CANNOT be returned or exchanged.  FINAL SALE items include:
- Jerusalem Last Supper Silver Statue
- Jerusalem Pearls of Faith Necklace
- All Leather Bracelets (Oneness Bracelet, Iron Dome Cuff Bracelet, Divine Protection Bracelet)

We apologize in advance for any inconvenience.  We appreciate your understanding that we need to be compliant with the supplier policies.  Please email us if you have questions or concerns about your specific item at returns@ibackisrael.com.

Unfortunately, we cannot accept returns on sale items or gift cards.

My items arrived damaged or are incorrect items. What should I do?

Please contact us immediately, within 48 hours of receiving your order with your order number, via returns@ibackisrael.com. Please note you may need to provide multiple photos of the damaged products.

I put the wrong address on my order, what should I do?

Please be careful when entering your shipping address, I Back Israel will not be responsible for orders sent to the incorrect delivery address provided by the customer.

How do I contact Customer Service?

Please visit the Contact Us page and fill out the form. We respond to all messages and emails as soon as possible.
Our goal is to respond within 48 hours. However, at times there are delays, especially over the weekend and during peak times.

Can I cancel my order?

Unfortunately, we are not able to cancel an order once it has been placed.

Products

Where are the products from?

Many products are handmade in Israel. For products that are not from Israel, 20% of profits go to Israel-based small businesses.

Should I measure my wrist before ordering a bracelet?

Yes, we highly recommend knowing the wrist measurements before placing an order. To measure for bracelet size, follow these steps:
- Use a string or strip of paper: If you don’t have a measuring tape, you can wrap a string or strip of paper around your wrist, mark the point where it meets, and then measure that length with a ruler. (Note: a ruler can be found online or on a mobile phone app.)
- Mark the measurement: Make sure the tape is snug but not too tight. Note the measurement where the tape overlaps.
- Consider whether to add extra length: To find your ideal bracelet size, most find fit is best when adding about 0.5 to 1 inch (1.3 to 2.5 cm) to your wrist measurement for comfort, depending on how you like your bracelets to fit.
- Check with a size chart: Compare your final measurement to a standard bracelet size chart to determine your size.

Do I need to know the ring size before I place an order?

Yes, we highly recommend knowing the ring size. To measure ring size at home, follow these steps:
- Measure. Use a string or piece of paper. Wrap it around the base of your finger where the ring will sit. Ensure it's snug, but not too tight.
- Capture. Mark the overlap with a pen
- Measure the length. Use a ruler to measure the length in millimeters.
- Match to a ring size chart. Compare the measurements to a standard ring size chart to find your size. Each ring size corresponds to a specific circumference in millimeters.
Alternatively you can use a printable ring sizer or visit a jeweler for a precise measurement.

The product received looks slightly different that the image. Why?

Quality is top priority to us. We inspect each item prior to shipment. Many products are handcrafted and made from natural components - such a wood, pearl, natural stone, or metal.
Small markings or unique colorations are often a reflection of the components' natural properties and give the piece its one-of-a-kind character.
If you are unsatisfied with a product, contact us within 48 hours of delivery at returns@ibackisrael.com

What is the Star of David?

The Star of David is a six-pointed star, formed by two overlapping triangles.
It is a widely recognized symbol of Jewish identity. It is also called a "Jewish Star" as well as in Hebrew, "Magen David", meaning "Shield of David".
Historically, it has been used as a symbol of protection back to the days of King David. Today, the Star of David appears on the flag of Israel and is commonly used in Jewish religious and cultural contexts.
It represents unity, identity, and faith for Jewish people around the world.

What is the significance of Israel olive wood in Christianity?

Olive wood from Israel holds deep significance in Christianity due to its biblical and spiritual connections.
The olive tree is frequently mentioned in the Bible, symbolizing peace, prosperity, and the relationship between God and His people.
Olive wood is often associated with the Mount of Olives, where significant events in Jesus' life occurred, including his prayers before the crucifixion.
I Back Israel is collaborating with skilled artisans in the Holy Land using olive wood to handcraft religious items out of local Israel olive wood.

What are your recommended care instructions for gold-plated and gold-filled jewelry?

Limit contact with water. Avoid interaction with chemicals. Wipe down with cloth after use.